Privacy Policy
Last updated: September 9, 2026
Schedride LLC ("Schedride," "we," "us") operates the Schedride booking and dispatch platform, available at schedride.com and as a mobile app (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you agree to this Policy.
Who we are
Schedride is a software platform that lets riders book premium, pre-scheduled transportation. Rides are fulfilled by independent, licensed and insured third-party transportation providers. Schedride provides the booking, scheduling, and dispatch technology.
Information we collect
- Account information — your name, email address, and phone number when you sign up.
- Booking information — pickup and drop-off locations, dates, times, occasion, and trip preferences.
- Location information — with your permission, your device location to enable pickups, live trip tracking, and safety features.
- Payment information — when payments are enabled, card and billing details are processed by our payment processor (Stripe). Schedride does not store full card numbers.
- Safety and trip data — pickup verification PINs, ratings, feedback, and in-app messages.
- Provider information — for drivers/providers: license, vehicle, insurance, and background-check status used to verify eligibility.
- Usage and device data — app interactions, device type, and diagnostic logs to keep the Service reliable.
How we use your information
- To create and manage your account and process your bookings.
- To connect your booking with a suitable independent transportation provider.
- To enable safety features (pickup PIN, live tracking, SOS, ratings).
- To process payments and prevent fraud (when payments are enabled).
- To send trip confirmations, reminders, and service updates.
- To improve, secure, and support the Service, and to comply with legal obligations.
How we share information
- Transportation providers — we share the details needed to complete your ride (e.g., name, pickup/drop-off, contact for coordination).
- Service providers — infrastructure and tools that operate the Service, including Google (Firebase, Maps), and Stripe for payments. They process data on our behalf.
- Legal — when required by law, to protect safety, or to enforce our terms.
We do not sell your personal information.
Data retention
We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
Your choices and rights
- You can access or update your account information in the app.
- You can request deletion of your account and associated data by contacting us at support@schedride.com.
- You can control location permissions in your device settings (some features require location to work).
Security
We use industry-standard safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to it.
Children
The Service is intended for adults (18+) and is not directed to children. We do not knowingly collect information from children under 18.
Changes to this Policy
We may update this Policy from time to time. Material changes will be posted on this page with a new "Last updated" date.
Contact us
Schedride LLC (Connecticut, USA)
Email: support@schedride.com